FREQUENTLY ASKED QUESTIONS

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

You can make purchases without creating an account. However, by creating an account, you can enjoy numerous benefits, such as:
Track your orders and view past purchases
Request a return directly from your account
Add items you love or don't want to miss to your Wishlist
Save your address and card details for faster checkout

HOW DO I CREATE AN ACCOUNT ON GHOUD.COM?

Simply go to "My Account" at the top of the navigation and enter your details.

HOW DO I RESET MY PASSWORD?

If you've forgotten your password, you can request a link to reset it by following the "Forgot your password?" procedure on the "Login" page.

HOW CAN I RETURN AN ITEM?

You have 14 days from the moment you receive your order to initiate the return process.
Fill out the return form on the Returns page or, if you have already registered, submit the request directly from your GHŌUD account.

CAN I MODIFY OR CANCEL MY ORDER?

Depending on the status of your order, it may be possible to cancel your purchase.
It is not possible to exchange an item for a different size, color, or model. If you would like the same item in another size or color, or a different product, you will need to request a return and then place a new order.
You cannot add an item to an existing order. To request a cancellation, please contact Customer Service as soon as possible at online@ghoud.com.

WHAT SHOULD I DO IF I NOTICE A DEFECT IN A PURCHASED ITEM?

Contact Customer Service or send an email to online@ghoud.com, and we will address your request as soon as possible. Remember to provide your order number and some photos of the item. Items that have been damaged, even accidentally, after being worn will not be considered defective. However, this does not affect the buyer's statutory rights.