• Item(s) cannot be worn, washed, or altered in any way.
  • The returned item(s) must be in the same condition as sent, packaged in an orderly fashion, and have all original tags, extra buttons, dust bags, hangers, etc. Shoes and other accessories that were sent with original boxes must be returned in these boxes, which cannot be used, damaged, or altered in any way.
  • In the case of defective or incorrect merchandise, clients must follow the instructions above. GHOUD/HEAVY di Besa Francesca reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
  • All returned merchandise is subject to re-entry inspection and must respect the parameters listed in the return policy.
  • GHOUD/HEAVY di Besa Francesca reserves the right to refuse returns that are unauthorized or not sent with Bartolini/DHL EXPRESS couriers without prior authorization from the customer service. Authorization shall be requested via email at the address of the customer service.
  • Pick-ups for all authorized returns with GHOUD/HEAVY di Besa Francesca's courier account numbers must originate from the same country of the original shipment.
  • Returned items must be handed over to the courier ready packet in order to limit any possible damage to the merchandise.

Upon verification of the integrity of the product (as stated in the General Terms and Conditions), the amount paid for the item(s) will be reimbursed.

In all cases where withdrawal is not lawfully and validly applied by the Customer, GHOUD/HEAVY di Besa Francesca shall return the Product to the Customer, at the Customer's own risk and expense; Customer must also address the organization for the return of the goods. Should the Products be damaged during transport for return to GHOUD/HEAVY di Besa Francesca, the Customer shall be informed of all damages reported no later than the second working day as from the receipt of Products, in order to allow the Customer, in turn, to inform the courier and claim his rights with regard to the courier. At the same time, the Products damaged during transport shall be returned to the Customer, at the Customer's own risk and expense. Should withdrawal be exercised in accordance with the provisions of current legislation, GHOUD/HEAVY di Besa Francesca shall reimburse the amounts paid by the Customer. Reimbursement shall take place free of charge as quickly as possible and, in any case, within fourteen days of the date on which GHOUD/HEAVY di Besa Francesca became aware of the Customer's having exercised his right to withdraw.

GHOUD/HEAVY di Besa Francesca will not notify the receipt of delivery to its warehouse. Customers can check for successful delivery with the courier entrusted with the return shipment. The customer will receive an automatic email notification from our bank confirming the reimbursement of the payment by GHOUD/HEAVY di Besa Francesca within the provided 14 days. GHOUD/HEAVY di Besa Francesca is not responsible for the time required to reimburse the payment, which is fully regulated by the issuers of the credit cards used.